IT & Managed Services
The unglamorous work that keeps software alive — updates, backups, monitoring and a human who answers when something breaks.
Software is not a purchase, it is a relationship. Dependencies go stale, certificates expire, traffic spikes, and someone eventually deletes the wrong record. A managed retainer means those are our problem before they become your outage — and it means you have someone to call who already knows your system.
What you end up with
- Problems caught by monitoring, not by your customers
- Security patches applied before they are exploited
- Restorable backups that are actually tested
- A predictable monthly cost instead of emergency invoices
IT & Managed Services, broken down
Every engagement is scoped to what you actually need — these are the areas we cover.
Website & application maintenance
Keeping what you already run patched, fast and online.
- Core, plugin and dependency updates
- Uptime and performance monitoring
- Daily backups with tested restores
- Content updates and small change requests
Security & compliance
Closing the doors that get left open — before someone finds them.
- Vulnerability scanning and patching
- SSL, firewall and access hardening
- Malware removal and incident recovery
- Access reviews and audit logging
Cloud, DevOps & deployment
Getting code to production reliably, and back again when it misbehaves.
- CI/CD pipelines and staging environments
- Cloud setup on Vercel, AWS or DigitalOcean
- Database management and migrations
- Rollback procedures and release monitoring
Automation & integrations
Removing the manual copy-paste work between the tools you already pay for.
- CRM, ERP and accounting integrations
- Workflow and approval automation
- Email, SMS and notification pipelines
- AI-assisted document and data processing
The stack behind it
We pick tools for how well they will age, not for how new they are. Everything here is mature, widely supported and something another developer could pick up if we ever parted ways.
Monitoring
Cloud
Automation
Integrations
What gets delivered
- Documented monthly maintenance report
- Agreed response times for issues by severity
- Named point of contact who knows your system
- Monitoring dashboard access
- Quarterly performance and security review
Timeline
Retainers start within a week. We begin with an audit of what you are running, then agree a scope and response times before the first billing cycle.
What it costs
Quoted per scope, fixed before we start.
Before you ask
Yes, after an audit. We need to see the codebase, hosting and dependencies first so we can tell you honestly what shape it is in and what it will take to support. Occasionally that audit concludes that a rebuild is cheaper than maintenance, and we will say so.
Anything that stops your business trading — the site is down, checkout is failing, data is inaccessible. Those get the fastest response tier. Cosmetic issues and feature requests queue into the normal work stream.
Yes. Plans are reviewed quarterly, and busy seasons can be scaled temporarily. We would rather adjust the plan than have you paying for hours you are not using.
Tell us what you are trying to build.
Send over the rough idea — even a paragraph is enough. We will come back with an honest view of scope, timeline and cost, and tell you if we are not the right fit.
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